Privacy Policy

Effective January 1, 2026

R&L Lancaster Concrete and Masonry, lancasterconcreteandmasonry.com, info@lancasterconcreteandmasonry.com

What this policy covers

R&L Lancaster Concrete and Masonry is a masonry contractor in Lancaster, CA. This policy explains what information we collect when you use our website, call us or send us a request, how we use it, how long we keep it and what you can ask us to do with it.

It applies to every page of our site, starting with our home page, and to the estimates and project details you share with us through the site. If you'd like to know more about who we are before reading on, our About page has that.

Information you give us

Most of what we know about you comes from you, when you fill out our contact form, call (661) 952-4077 or email us. That usually means your name, phone number, email address, the address of the property where the work would be done and a description of the job, such as a cracked block wall or a new paver driveway.

If you send photos of the work area, we keep them with your request so our crew can see the job before we come out. Please don't send anything we don't need for an estimate, like payment card numbers, through the form or email.

Information collected automatically

Like most websites, ours collects some basic information on its own when you visit. That can include your browser and device type, the pages you look at, how long you stay, the site that sent you to us and a general location based on your internet connection.

We use cookies and similar tools to gather this. Cookies are small files your browser stores so a site can remember your visit and count how people use it. We use that information in summary form to see which pages are useful and which ones need work, not to build a profile of you.

You can block or delete cookies in your browser settings. The site will still work if you do, though some features may not remember your choices.

How we use your information

We use what you send us to answer your request, set up a visit, write your estimate, do the work if you hire us and follow up afterward. We may also use it to keep records of past jobs, so we can help if you call us later about the same wall, chimney or patio.

We don't sell your personal information, and we don't share it with other businesses for their own marketing. We'll only send you messages about your request or your job, unless you ask to hear from us about something else.

Who else sees it

Our contact form runs through an outside form service, and our site uses outside tools for hosting and visitor statistics. Those companies handle your information so the site can work, and they have their own privacy rules.

We may also share details with a supplier or a permit office when a job needs it, or with others when the law requires it. We share only what's needed for that purpose.

How long we keep it

We keep estimate requests and job records for as long as we need them to serve you, back up our work and meet our tax and business record obligations. Requests that never turn into a job are deleted when we no longer have a reason to keep them.

Summary visitor statistics are kept by our analytics tools for the period those tools set.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep something, for example a record of work we did on your property.

If you live in California, state law gives you rights over your personal information, including the right to know what we collect, to have it deleted and to not be treated differently for asking. Since we don't sell personal information, there's nothing to opt out of on that front, but you're welcome to ask us to confirm it.

Keeping your information safe

We limit who on our team can see customer details and use reputable services to run the site and the form. No website or email system is completely secure, so we can't promise that nothing will ever go wrong, but we'll act quickly if it does.

Children

Our site is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn that we have, we'll delete it.

Changes to this policy

We may update this policy when our site or the tools we use change. The newest version will always be on this page, and it applies from the day it's posted.

How to raise a privacy concern

If you have a question about your information or want to make a request, call us at (661) 952-4077 or reach us through our Contact page. Tell us what you'd like us to do, and we'll reply within 1 business day.

We may ask you to confirm a detail or two before we change or delete anything, so we know the request really came from you.